A.O.M. Support

Find Diagnostic Log from Plugin Window

Applicable Product
A.O.M. Audio Plug-ins v1.8.0 or later
Last Updated
2018-06-23

A.O.M. plugin employs build-in logging feature. System information and diagnostic log is helpful to analyze problems around plugins.

  1. Open any plugin window.
  2. Click MENU button at the left-top of plugin window.
  3. Select Diagnostic Log menu. Notepad or TextEdit.app will open.
  4. Scroll down to the bottom of the logs
  5. Copy & Paste last several lines to email body and send it to helpdesk.

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Example diagnostic log:

[2018-06-21 22:22:41] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-21 22:23:16] ERROR A.O.M.'s license folder doesn't exist. "/Users/aom/Library/Application Support/A.O.M/Licenses"
[2018-06-21 22:23:24] INFO Installing license from /Users/aom/Downloads/Invisible Limiter-20180620-012345.aomlicense
[2018-06-21 22:23:24] INFO License directory is created.
[2018-06-21 22:23:24] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-23 02:25:43] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]