A.O.M. Support

Find Diagnostic Log from License Manager

Applicable Product
A.O.M. License Manager version 1.1.1
Last Updated
2018-07-30

A.O.M. plugin employs build-in logging feature. System information and diagnostic log is helpful to analyze problems around plugins.

  1. Start A.O.M. License Manager.
  2. Click Show Log button on toolbar of license manager window.
  3. Notepad or TextEdit.app will open.
  4. Scroll down to the bottom of the logs
  5. Copy & Paste last several lines to email body and send it to helpdesk.

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Example diagnostic log:

[2018-06-21 22:22:41] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-21 22:23:16] ERROR A.O.M.'s license folder doesn't exist. "/Users/aom/Library/Application Support/A.O.M/Licenses"
[2018-06-21 22:23:24] INFO Installing license from /Users/aom/Downloads/Invisible Limiter-20180620-012345.aomlicense
[2018-06-21 22:23:24] INFO License directory is created.
[2018-06-21 22:23:24] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-23 02:25:43] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]