A.O.M. Support

Obtain System Information & Diagnostic Log from Plugin Window

Applicable Product
A.O.M. Audio Plug-ins version 1.9.2 or later
Last Updated
2018-06-23

A.O.M. plugin employs build-in logging feature. System information and diagnostic log is helpful to analyze problems around plugins.

  1. Open any plugin window.
  2. Click MENU button at the left-top of plugin window.
  3. Select Copy System Stats to Clipboard menu. System information is copied to clipboard.
  4. Paste text to email body and send it to helpdesk.

image

Example system stats text:

----- SYSTEM STATS -----

Product Name: Invisible Limiter
Version: 1.9.2
Build Date: Jun 21 2018 22:15:16
Plugin Format: Audio Unit
Addressing: 64bit

Host: Apple Logic
Sampling Frequency: 44100Hz
Plugin Latency: 2301 (52ms)
Input Channels: 2
Output Channels: 2
I/O Format: Not Detected

CPU: Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
Physical CPU Cores: 4
Logical CPU Cores: 4
Memory: 24576MB
Operating System: Mac OSX 10.12.6
Sandboxed: 0

JUCE Version: JUCE v5.3.2

----- DIAGNOSTIC LOG -----

(snip)

[2018-06-21 22:22:41] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-21 22:23:16] ERROR A.O.M.'s license folder doesn't exist. "/Users/aom/Library/Application Support/A.O.M/Licenses"
[2018-06-21 22:23:24] INFO Installing license from /Users/aom/Downloads/Invisible Limiter-20180620-012345.aomlicense
[2018-06-21 22:23:24] INFO License directory is created.
[2018-06-21 22:23:24] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]
[2018-06-23 02:25:43] INFO License is valid. [Invisible Limiter, from 20180620 to 20190701]

----- END -----