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Frequently Asked Questions

Licensing

Q: What’s happen when my 1-year license get expired?

A: Plug-in returns to demo mode.

Q: What is restrictions in demo mode?

A: Demo-mode plug-ins generates white noise per every tens of seconds.

Q: Is license valid even if I update or re-install plug-ins?

A: Yes, license files don’t have version information, so licenses are valid when you update or re-install plugins.

Q: I have installed license, but it seems not to work. Plug-in is still staying demo mode.

A: Please contact us via helpdesk.

Q: How many computers can I install the plugins for one license?

A: Five computers, at the same moment.

Q: How many computers can I use plugins for one license?

A: You can use plug-ins in one computer at the same moment. Please note you don’t need to count “slave” computers in distributed processing, such as Vienna Ensemble Pro Server.

Q: Can I transfer my license to another person or organization?

A: No.

Q: Should I delete my Invisible Limiter perpetual license after upgrading to Invisible Limiter G2 perpetual license?

A: No, you do not need to. Existing Invisible Limiter perpetual license is still valid after upgrading. Eventually you hold both Invisible Limiter perpetual and Invisible Limiter G2 perpetual licenses.

Q: My Invisible Limiter license does not authorize Invisible Limiter G2.

A: Both limiters are different products, thus each plugin needs dedicated license. Total Bundle license can authorize both.

Q: My tranQuilizr license does not authorize tranQuilizr G2.

A: Both equalizers are different products, thus each plugin needs dedicated license. Total Bundle license can authorize both.

Q. My one-year license got expired. Can I still buy 1y-to-perpetual extension for the one-year license?

A. Yes.

Purchase and Delivery

Q. Where is add-to-cart button of one year license?

A. Nowhere. Because of its very low demand, individual plugin’s 1-year licenses became end-of-sale on July 1 2020, after public announcement on Nov 23 2019. Therefore it’s now impossible to choose 1-year license of individual plugin.

Q: I have purchased a license but have not received it yet.

A: Please try the followings:

Q: I have purchased 1-year license four times. Can I get a perpetual license without a fee?

A: No.

Q: I have purchased 1-year license two or more times. Can I receive a discount of perpetual license?

A: No.

Q: I have purchased several 1-year license. Can you convert them to Total Bundle 1-year license?

A: No.

Q: How long is money-back guarantee period?

A: None.

Q: Please send a quote for our customer.

A: No. Navigate your customer to our web store.

Q: Is volume discounting available?

A: No.

Q: Is site license available?

A: No.

Q: Do you offer student / academic discounts?

A: No.

Q: Do you have any plan for seasonal sales or group-buys?

A: No.

Q: Do you offer Total Bundle perpetual license?

A: No.

Q: I bought license but noticed I had bought wrong kind of product. Can I get a refund?

A: No. Once license is issued, refunding is impossible at all. You did confirm the kind of item when you added item to cart.

Q: I bought license but noticed plugin was incompatible to my computer. Can I get a refund?

A: No. Since everyone can check compatibility before purchase using demo-mode plugins and an evaluation license, cancelling order is impossible.

Technical

Q: Are A.O.M. plug-ins made by plug-in generator like SynthEdit?

A: No. A.O.M. plugins are written in C, C++ and Objective-C. We will state that when we start to use plug-in generators.

Q: Is future update (new OS, DAWs, plugin formats, …) guaranteed?

A: Not guaranteed, but A.O.M. is motivated to support new operating systems, DAWs and plugin formats.

Q. Do A.O.M. plugins support Apple Silicon Mac (M1 Mac, ARM Mac)?

A. Yes. All A.O.M. plugins support Apple Silicon Mac natively, from version 1.11.2 released on November 17 2020.

Others

Q: I have a nice idea for A.O.M. products. Can I send it to you?

A: No, please do not send your idea to us. In order to avoid troubles about intellectual property or trade secrets, A.O.M. will never receive ideas from outside of A.O.M., especially your idea is not officially registered as a patent or is not in public domain.

Feedback about products are welcome, please give us your feedback via helpdesk.