Frequently Asked Questions
Q: What's happen when my 1-year license get expired?
A: Plug-in returns to demo mode.
Q: What is restrictions in demo mode?
A: Demo-mode plug-ins generates white noise per every tens of seconds.
Q: Is license valid even if I update or re-install plug-ins?
A: Yes, license files don't have version information, so licenses are valid when you update or re-install plugins.
Q: I have installed license, but it seems not to work. Plug-in is still staying demo mode.
A: Please contact us via helpdesk.
Q: How many computers can I install the plugins for one license?
A: Five computers.
Q: How many computers can I use plugins for one license?
A: You can use plug-ins in one computer at the same moment. Please note you don't need to count "slave" computers in distributed processing, such as Vienna Ensemble Pro Server.
Q: Can I transfer my license to another person or organization?
Q: Should I delete my Invisible Limiter perpetual license after cross-grading to Invisible Limiter G2 perpetual license?
A: No, you do not need to. Existing Invisible Limiter perpetual license is still valid after cross-grading. Eventually you hold both Invisible Limiter perpetual and Invisible Limiter G2 perpetual licenses.
Q: My Invisible Limiter license does not authorize Invisible Limiter G2.
A: Both limiters are different products, thus each limiter needs dedicated license. Total Bundle license can authorize both.
Purchase and Delivery
Q: I have purchased a license but have not received it yet.
A: Sorry for inconvenience. Please try the followings:
- Search spam folder or trash folder in your email account.
- Add aom-factory.jp domain into your email white list.
- Wait for several hours. (Note: some email servers postpone to receive incoming emails, aka graylisting.)
- As for upgrading licenses, A.O.M. will confirm your order in 1-2 business days and send license email.
If unsure, contact us via helpdesk.
Q: I have purchased 1-year license four times. Can I get a perpetual license without a fee?
Q: I have purchased 1-year license two or more times. Can I receive a discount of perpetual license?
Q: I have purchased several 1-year license. Can you convert them to Total Bundle 1-year license?
Q: How long is money-back guarantee period?
Q: We are a retailer. Please send a quote for our customer.
A: No. Please navigate your customer to our web store.
Q: Is volume discounting available?
Q: Is site license available?
Q: Are A.O.M. plug-ins made by plug-in generator like SynthEdit?
A: Never. A.O.M. plugins are written in C, C++ and Objective-C. We will state that when we start to use plug-in generators.
Q: Is future update (new OS, DAWs, plugin formats, …) guaranteed?
A: Not guaranteed, but A.O.M. is motivated to support new operating systems, DAWs and plugin formats.
Q: I have a nice idea for A.O.M. products. Can I send it to you?
A: No, please do not send your idea to us. In order to avoid troubles about intellectual property or trade secrets, A.O.M. will never receive ideas from outside of A.O.M., especially your idea is not officially registered as a patent or is not in public domain.
Feedback about products are welcome, please give us your feedback via helpdesk.
Q: Do you offer student / academic discounts?
Q: Do you have any plan for seasonal sales or group-buys?
Q: Do you offer Total Bundle perpetual license?