A.O.M. Support

Helpdesk

E-Mail Support

helpdesk@aom-factory.jp, for general inquiry, plugin issues and license issues, etc. Support ticket system will send automated response email if your message has been successfully received. Helpdesk staff can communicate in English or Japanese languages.

Note: Please do not email us from GMX Mail. Their email servers are very troublesome for receiving emails, so you may not be able to receive any response from helpdesk.
Note: We will not respond to discounting request and business inquiry from retail stores.

In case of technical inquiry

System information and diagnostic log are much helpful to analyze problems. If possible, please include these information in email, by following this procedure.

Please describe followings if you can not obtain system info and diagnostic log.