firstname.lastname@example.org, for general inquiry, plugin issues and license issues, etc. Support ticket system will send automated response email if your message has been successfully received. Helpdesk staff can communicate in English or Japanese languages.
In case of technical inquiry
System information and diagnostic log are much helpful to analyze problems. If possible, please include these information in email, by following this procedure.
Please describe followings if you can not obtain system info and diagnostic log.
- Your OS type and version (e.g. Windows 7 Pro 64bit, Mac OS X 10.10, etc.)
- Your DAW type and version (e.g. ProTools 11, Live 9 32bit, etc.)
- A.O.M. Plugin format and version which you're using (e.g. VST 32bit version 1.7.3)